ITHPMR provides program and project management for contact center integration solutions and addresses customers’ rising service demands by giving customers the power to align daily operations management with business priorities.
- Increase customer loyalty by resolving issues on the first call and protecting customer data.
- Gain new sources of revenue by boosting cross-selling and up-selling opportunities.
- Control costs by deploying new techniques, streamlining processes and reducing out-of-scope calls.
Our offerings are:
- Program Management Consulting – Our program management professionals work with you to manage the project managers. We develop E2E program transition and transformational plans to help provide the necessary change needed in the organization.
- Project Management Consulting – We help you implement end to end call center integration with competent project management methodologies using best practice techniques. Our managers are experienced with the latest technologies with call center software functionality, including outbound interactive voice response (IVR), computer telephony integration (VoIP), automated call distributor (ACD) and intelligent call routing.